Refund policy

Damages 

Please inspect your order upon arrival and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

Unfortunately, I cannot accept returns on sale items or gift cards. 

Refunds

In order to receive a refund on goods damaged in transit to you, you will need to keep the item and all of it's original packaging.

You will need to contact PassTheParcel directly and they will arrange to pick up your item in its original packaging so that they can assess the damage.

If it is determined that the order was packaged sufficiently (which let's face it I totally overkill the bubble wrap to try to avoid this completely) they will refund you your purchase amount, sometimes you need to insist they refund your postage as well. 

If you receive the wrong item, I will cover the cost to return it and will notify you once it's been received and inspected, and will send the correct item or if you would prefer a refund I will let you know if that is approved or not.

If approved, you’ll be automatically refunded via Internet banking. Please remember it can take some time for your bank to process the refund too.

If anything is missing from your order I will send it to you as soon as possible and will cover the postage cost for that of course. 

Please note I do not offer refunds on change of mind purchases.